Our goal is to be the “employer and contractor of choice across of the south of England”. We will achieve this goal by collectively living our values and consistently applying an agreed set of behaviours that drive forward excellence in safety and have effective risk management at their heart.
Our agreed behaviours or “golden rules” are:
Our vision, values and golden rules form part of our organisational ethos that we call “The R&W Way”. This encompasses how we do what we do, flows across the business in every direction and ensures that our safety and excellence-focused culture remains consistent across all our companies, business operations and all our sites and offices.
Effective communication helps to bring all our employees and other stakeholders together to drive forward the R&W Way. We emphasise and encourage continual improvement – propelled by staff and inspired by their ideas and suggestions. We reward staff for innovative thinking, for “going the extra mile” and for encouraging safety.
In addition to informal engagement, structured briefings such as ‘Your Voice’ and Directors’ Roadshows we also undertake regular structured reviews to obtain feedback from our people. This formalised approach provides feedback we can measure andhelps us to understand how engaged and satisfied our people are as well as enabling us to target ways to improve. We use these formal and informal forms of engagement to help us maintain a motivated, driven and committed workforce who are highly productive and deliver superb customer service every time.
Recent surveys revealed how our staff define our culture:
• We collaborate effectively as one friendly, supportive and family-like team
• We feel happy and challenged at work and try to make each day fun
• We are adaptable and innovative; and we continually look for ways to improve what we do
• We are all passionate about our work and extremely committed to our business
• We always deliver and we do it professionally and safely